IT technical support Essay Example for Free

IT technical support Essay External would mean that the company would send you to perhaps a training course which would perhaps cost a bit more then internal training. Internal training would mean that you would train within the company. The amount of training that the IT Technical has done would depend on the organisation hence the better the company the better the IT Technical support will be. Budget A good company with loads of money would be able to employ more technicians which may not be the case for a charity where they are on a low budget where they may only have a few employees. The more employees you would have, the more efficient your company would be which wouldnt be the case for a charity. An example of a company that would have a huge budget would be Microsoft. They have many employees and are able to expand in certain things as in the amount of computers. A charity like Oxfam would not be able to expand which would mean they would only have a few computers and employees. Overall a bigger budget would mean more and better things as in training, computers and more for the IT Technical Support. Type of Organisation. The policies and procedures would depend on the type of organisation as in if it was a company like Microsoft they would have very high and clear policies and procedures. If it was a charity, the policies and procedures would be much more simple meaning they would not have as many targets as a large company would have. This would be because the bigger organisations would have more employees hence they would get through things much faster. This would mean that the IT Technical Support would be depend on the organisation as in Microsoft would have a big team whilst a charity like Oxfam would not. Company Culture This would depend on the employees. A company like Microsoft, Cisco and IBM would have a professional work culture because they would usually work in a team meaning a lot of cooperation would be needed as well as patients. If the staff relationships were good this would mean that they would be very professional meaning they would be able to do their work. This would mean that Microsoft, Cisco, IBM IT Technical Support would be very efficient as in the amount of work completed perhaps because they are company orientated. Work pressure This would depend on the type of company it is. If it is a very big company like Microsoft the work pressure would have very high standards because of all the deadlines that the staffs have to meet. The work pressure of the company would be able to tell whether the staffs are capable of performing the task as in if they can handle it. If they cannot then they would not be needed especially if they work for a company like Microsoft where all the policies and procedures are at a high standard. Overall it would mean that a large company would have a restricted time limit and a charity would have a longer amount of time. This would mean that the IT Technical Support would have to meet the deadlines. User IT expertise This would vary because at Microsoft the user IT expertise would be at a very high standard because they are trained to be very computer literate especially with the training that the company has therefore would depend on the training. For example a charity would not be that focused on the user IT expertise. It would depend if the user is well ne through the right educated meaning that they should have gone through the right procedures which would be linked to the amount of knowledge they have in order to work in a big company. This is needed so that the IT Technical Support knows what they are doing. Other factors Other factors would include Security as in which type of antivirus that the company would use, this would be mainly because of malicious threats also to prevent certain faults. A big company like Microsoft would use an antivirus that cannot be penetrated. A charity may use a normal one such as Norton or one that is better. Fire walls are used in order to stop fraud. Another factor would include the confidentiality; this would consist of the privacy of files that would be restricted to certain staff. The confidentiality would mean the clients files as in their history, Address, Phone number, Date of Birth, account number, Age ECT. This would mean that they would have the data protection act in use where if in breach they would be sued for this. This would keep the IT Technical support on task which would mean that they would not be able to show files or share. Confidentiality is a major thing for a company where they protect certain things from people, it may either be encrypted. Task 3 (M2) Produce appropriate support material that will guide users in relation to a specific area of expertise a) Produce support material that will guide the employees at Cranks Ltd in relation to an appropriate specific area of expertise. This support material can be for one of the following or choose your own. The procedure chosen should not be trivial and the support material should be in depth and cover every aspect of the procedure for everyone concerned   Procedure for advising the staff that the Operating System will be getting updated Tuesday 13th January I will be producing support material that will guide the employees at Cranks Ltd in relation to the system getting updated. The support material that I will be providing will be in depth so that the staff will be able to understand it. The support material will be a letter and an email and a meeting will be held so that the staff will be well informed and aware of what is going to happen. A letter will be produced which will be sent to the staff of Cranks Ltd twice, a week before the Operating system gets updated and then two days left to the system getting updated. The email sent to the staff would contain exactly the same information as the letter. A meeting will be held for the IT Technical Support which would insure that the staffs are well prepared. The meeting will be held before the letter is sent out to the staff. The meeting will be a week before the operating system will get updated where an email will be sent to the staff informing them of the meeting. In this meeting I will be telling the staff what is actually going to happen and what needs to get updated. Notifying the employees at the meeting The Operating system will be implemented on the 13th January. The primary reason we are updating the operating system is so that it can perform tasks efficiently and allows you to get through more tasks throughout the day. This operating system features a friendly user interface. The operating system will have everything the previous operating system had but with a couple more features and it works more productively. The Operating system package has been ordered to be sent to us on the 9th January so that everything is all set up for when the engineers come in to install the operating system. The engineers will be coming in on the 13th January 2009 for the whole day so that everything is set up correctly meaning functioning to the standard. The staff will have to make sure that everything is saved which also includes them having a back up file as an added security measurement. The staff will find using this system is no different from the other therefore know training will be needed. The area will be restricted until the engineers have completed the update therefore you will not be able to go into the area. Once the operating system is updated everything will commence as normal on the following day where you would continue on the tasks that you would usually do. The procedure was explained during the meeting but as an extra measurement it will be shown on this letter which will be sent to the staff twice. Letter Dear IT Technical Support Staff I am producing this letter as a guide to you in relation to the system getting updated on Tuesday 13th January 2009 for the whole day. This letter will consist of the procedure that will have to be taken before the Operating system will get updated. Procedure The Operating system will be implemented on the 13th January. The primary reason we are updating the operating system is so that it can perform tasks efficiently and allows you to get through more tasks throughout the day. This operating system features a friendly user interface. The operating system will have everything the previous operating system had but with a couple more features and it works more productively. The Operating system package has been ordered to be sent to us on the 9th January so that everything is all set up for when the engineers come in to install the operating system. The engineers will be coming in on the 13th January 2009 for the whole day so that everything is set up correctly meaning functioning to the standard. The staff will have to make sure that everything is saved which also includes them having a back up file as an added security measurement. The staff will find using this system is no different from the other therefore know training will be needed. The area will be restricted until the engineers have completed the update therefore you will not be able to go into the area. Once the operating system is updated everything will commence as normal on the following day where you would continue on the tasks that you would usually do. Yours sincerely A. Gooman Azhar Gooman Email Dear IT Technical Support Staff I am producing this email as a guide to you in relation to the system getting updated on Tuesday 13th January 2009 for the whole day. This email will consist of what is happening and when also the procedure that will have to be taken before the Operating system will get updated. Procedure The Operating system will be implemented on the 13th January. The primary reason we are updating the operating system is so that it can perform tasks efficiently and allows you to get through more tasks throughout the day. This operating system features a friendly user interface. The operating system will have everything the previous operating system had but with a couple more features and it works more productively. The Operating system package has been ordered to be sent to us on the 9th January so that everything is all set up for when the engineers come in to install the operating system. The engineers will be coming in on the 13th January 2009 for the whole day so that everything is set up correctly meaning functioning to the standard. The staff will have to make sure that everything is saved which also includes them having a back up file as an added security measurement. The staff will find using this system is no different from the other therefore know training will be needed. The area will be restricted until the engineers have completed the update therefore you will not be able to go into the area. Once the operating system is updated everything will commence as normal on the following day where you would continue on the tasks that you would usually do. Yours sincerely A. Gooman Azhar Gooman Task 4 (M3) Explain the advantages and disadvantages to users and organisations of outsourcing the provision of technical support. Cranks Ltd are considering outsourcing their IT technical support. This is to be a confidential report as this matter is very sensitive as if they outsource the Technical Support the staff in that area would be redeployed (employed elsewhere) or made redundant. a) Explain the advantages and disadvantages for the staff at Cranks Ltd of outsourcing IT technical support. There are many advantages for the staff at Cranks Ltd of outsourcing IT technical support Advantages: Outsourcing the staff would allow the business to be able to save on expenses if the IT Technical Support has outsourced such as certain equipment, software and maintenance of which the IT technical support would deal with. Once you have outsourced IT technical support there would be enough time to complete other tasks of yours. The technical support would have very good user IT expertise meaning that they are very knowledgeable in solving problems therefore would be able to work professionally especially in a team or as an individual. The company itself would have to pay a sum of money for outsourcing but once paid there will be no other expense as in equipment, software and more. Another advantage would be that the customer satisfaction would be improved drastically this is because of the efficiency that the technical support performs at. If outsourced abroad this would mean that they would learn the companys culture and perhaps would have the ability to learn different languages. One of the most major disadvantages is that you will not have that much control over what happens once outsourced therefore things could change as in your first purpose of outsourcing the IT technical support, this would perhaps cause an interruption as in to the clients if the task is out of sight once outsourced. The clients will then end up leaving because of the quality of service. If you wanted to promote a technician you wouldnt be able to because there would be none at the company At times there may be a communication barrier between you and the selected vendor therefore may become a slow process and wouldnt be that efficient. The chosen vendors may have other plans to the selected outsourced department in this case would be the IT Technical support. b) Explain the advantages and disadvantages of outsourcing IT technical support for the Cranks Ltd Organisation (Business) Advantages Outsourcing the business would be a great way of helping it to grow in reputation which would then lead onto more clients. Once done the company would be able to have time on focusing on different factors which would also help it grow. The expenses would be reduced. The company would become very efficient meaning that it would be on task. The business would be able to save on expenses such as certain equipment, software and maintenance. Outsourcing the business would lead to an increase in quality which would mean that the reputation would increase which then makes the company money and perhaps even a bit of profit from the work produced. Another advantage would be that if outsourced abroad to somewhere like India, there would be a time zone difference as in night there and day here this would mean that the work would be done with much efficiency. lastly you would be handing most of the responsibility to the outsourced Disadvantages: There are many disadvantages towards outsourcing IT technical support for Cranks Ltd Organisation. One of them would be that there would be hidden costs which would mean that it would be expensive because you would be signing a contract and if abroad there would be more complications towards the cost. At times things could go wrong as in you would have to do a lot of research before outsourcing, this would mean choosing a good partner so that there are no complications as in deliveries and other factors. One of the major disadvantages of this would be that once the business has outsourced the confidential data would be in risk of exposure. Once the company has outsourced the employees are at risk of losing their jobs. The quality of the company might not be as it was because of the change and perhaps the way it will be managed and organised would be different. An outsourced company would perhaps lead away from customer focus this is because you will be more focused on the needs of other things. There may be a communication barrier. Lastly you will not have any control over the management. Lastly the vendor may be contracted to a multiple amount of other businesses therefore be more interested in the others. BIBLIOGRAPGHY http://jobs. lovetoknow. com/Pros_and_Cons_of_Outsourcing http://www. flatworldsolutions. com/articles/advantages-disadvantages-outsourcing. php http://ezinearticles. com/? The-Advantages-and-Disadvantages-of-Outsourcingid=1401755 http://www. ipmaxx. com/article. aspx? id=203958 http://cathlawson. com/2008/02/26/the-pros-and-cons-of-outsourcing/ http://www. bizhelp24. com/small-business-portal/advantages-and-disadvantages-of-small-business-outsourcing-3. html.

Free College Essays - The Virtue of Truth in Hawthornes The Scarlet Letter :: Scarlet Letter essays

The Scarlet Letter - The Virtue of Truth The virtue of truth and the evil of secret sin are clearly illustrated in the novel, The Scarlet Letter, written by Nathaniel Hawthorne. The three main characters in this novel display their own honesty and sins. Hester Prynne exhibits the essence of truth and pride when she bravely faces the humiliation of the scaffold. In chapter 17, when Hester apologizes to Dimmesdale about concealing Chillingworth’s identity, she says, â€Å"In all things else, I have striven to be true! Truth was the one virtue which I might have held, and did hold fast, through all extremity†¦A lie is never good, even though death threaten on the other side (pg. 202)!† It is Hester’s pride, which sustains her from the beginning of the novel to the end, when she dies, still sporting the scarlet A on her bosom. Hester’s sin is the sin which gives the book its title and around which the action of the book resolves. Adultery, which was prohibited by the Seventh Amendment, was usually punished by death. A woman in the crowd stated, â€Å"At the very least, they should have put the brand of a hot iron on Hester Prynne’s forhead†¦She may cover it (the scarlet letter) with a brooch, or such like heathenish adornment, and so walk the streets as brave as ever (pg. 53)!† Reverend Arthur Dimmesdale shows truth by his occupation. People living in Boston, Massachusetts looked up to and respected Dimmesdale because he was a minister. One of his sins was his inability to publicly acknowledge that he committed adultery with Hester and that he is the father of Pearl, Hester’s daughter. However, adultery was not his biggest sin. His biggest sin is hypocrisy. In chapter ten, he speaks of the concealment of his sins, he says, â€Å"It may be that they are kept silent by the very constistution of their nature. Or-can we not suppose it-guilty as they may be, retaining, nevertheless, a zeal for God’s glory and man’s welfare†¦no evil of the past be redeemed by better service (pg. 137).† While trying to conceal his sins, they take over his conscience and literally confess themselves during his acts of madness. The third main character, Roger Chillingworth, is a pretty innocent man in the beginning of this book. He comes to America to be reunited with his wife, Hester, but soon comes to find out that she has committed adultery.

The Twilight Saga 4: Breaking Dawn 35. Deadline

â€Å"Headed out?† Edward asked, his tone nonchalant. There was a sort of forced composure about his expression. He hugged Renesmee just a little bit tighter to his chest. â€Å"Yes, a few last-minute things†¦,† I responded just as casually. He smiled my favorite smile. â€Å"Hurry back to me.† â€Å"Always.† I took his Volvo again, wondering if he'd read the odometer after my last errand. How much had he pieced together? That I had a secret, absolutely. Would he have deduced the reason why I didn't confide in him? Did he guess that Aro might soon know everything he knew? I thought Edward could have come to that conclusion, which explained why he had demanded no reasons from me. I guessed he was trying not to speculate too much, trying to keep my behavior off his mind. Had he put this together with my odd performance the morning after Alice left, burning my book in the fire? I didn't know if he could have made that leap. It was a dreary afternoon, already dark as dusk. I sped through the gloom, my eyes on the heavy clouds. Would it snow tonight? Enough to layer the ground and create the scene from Alice's vision? Edward estimated that we had about two more days. Then we would set ourselves in the clearing, drawing the Volturi to our chosen place. As I headed through the darkening forest, I considered my last trip to Seattle. I thought I knew Alice's purpose in sending me to the dilapidated drop point where J. Jenks referred his shadier clients. If I'd gone to one of his other, more legitimate offices, would I have ever known what to ask for? if I'd met him as Jason Jenks or Jason Scott, legitimate lawyer, would I ever have unearthed J. Jenks, purveyor of illegal documents? I'd had to go the route that made it clear I was up to no good. That was my clue. It was black when I pulled into the parking lot of the restaurant a few minutes early, ignoring the eager valets by the entrance. I popped in my contacts and then went to wait for J inside the restaurant. Though I was in a hurry to be done with this depressing necessity and back with my family, J seemed careful to keep himself untainted by his baser associations; i had a feeling a handoff in the dark parking lot would offend his sensibilities. I gave the name Jenks at the podium, and the obsequious maftre d' led me upstairs to a small private room with a fire crackling in a stone hearth. He took the calf-length ivory trench coat I'd worn to disguise the fact that I was wearing Alice's idea of appropriate attire, and gasped quietly at my oyster satin cocktail dress. I couldn't help being a little flattered; I still wasn't used to being beautiful to everyone rather than just Edward. The mattre d' stuttered half-formed compliments as he backed unsteadily from the room. I stood by the fire to wait, holding my fingers close to the flame to warm them a little before the inevitable handshake. Not that J wasn't obviously aware that there was something up with the Cullens, but it was still a good habit to practice. For one half second, I wondered what it would feel like to put my hand in the fire. What it would feel like when I burned___ J's entrance distracted my morbidity. The maftre d' took his coat, too, and it was evident that I was not the only one who had dressed up for this meeting. â€Å"I'm so sorry I'm late,† J said as soon as we were alone. â€Å"No, you're exactly on time.† He held out his hand, and as we shook I could feel that his fingers were still quite noticeably warmer than mine. It didn't seem to bother him. â€Å"You look stunning, if I may be so bold, Mrs. Cullen.† â€Å"Thank you, J. Please, call me Bella.† â€Å"I must say, it's a different experience working with you than it is with Mr. Jasper. Much less†¦ unsettling.† He smiled hesitantly. â€Å"Really? I've always found Jasper to have a very soothing presence.† His eyebrows pulled together. â€Å"Is that so?† he murmured politely while clearly still in disagreement. How odd. What had Jasper done to this man? â€Å"Have you known Jasper long?† He sighed, looking uncomfortable. â€Å"I've been working with Mr. Jasper for more than twenty years, and my old partner knew him for fifteen years before that†¦. He never changes.† J cringed delicately. â€Å"Yeah, Jasper's kind of funny that way.† J shook his head as if he could shake away the disturbing thoughts. â€Å"Won't you have a seat, Bella?† â€Å"Actually, I'm in a bit of a hurry. I've got a long drive home.† As I spoke, I took the thick white envelope with his bonus from my bag and handed it to him. â€Å"Oh,† he said, a little catch of disappointment in his voice. He tucked the envelope into an inside pocket of his jacket without bothering to check the amount. â€Å"I was hoping we could speak for just a moment.† â€Å"About?† I asked curiously. â€Å"Well, let me get you your items first. I want to make sure you're satisfied.† He turned, placed his briefcase on the table, and popped the latches. He took out a legal-sized manila envelope. Though I had no idea what I should be looking for, I opened the envelope and gave the contents a cursory glance. J had flipped Jacob's picture and changed the coloring so that it wasn't immediately evident that it was the same picture on both his passport and driver's license. Both looked perfectly sound to me, but that meant little. I glanced at the picture on Vanessa Wolfe's passport for a fraction of a second, and then looked away quickly, a lump rising in my throat. â€Å"Thank you,† I told him. His eyes narrowed slightly, and I felt he was disappointed that my examination was not more thorough. â€Å"I can assure you every piece is perfect. All will pass the most rigorous scrutiny by experts.† â€Å"I'm sure they are. I truly appreciate what you've done for me, J.† â€Å"It's been my pleasure, Bella. In the future, feel free to come to me for anything the Cullen family needs.† He didn't even hint at it really, but this sounded like an invitation for me to take over Jasper's place as liaison. â€Å"There was something you wanted to discuss?† â€Å"Er, yes. It's a bit delicate.. ..† He gestured to the stone hearth with a questioning expression. I sat on the edge of the stone, and he sat beside me. Sweat was dewing up on his forehead again, and he pulled a blue silk handkerchief from his pocket and began mopping. â€Å"You are the sister of Mr. Jasper's wife? Or married to his brother?† he asked. â€Å"Married to his brother,† I clarified, wondering where this was leading. â€Å"You would be Mr. Edward's bride, then?† â€Å"Yes.† He smiled apologetically. â€Å"I've seen all the names many times, you see. My belated congratulations. It's nice that Mr. Edward has found such a lovely partner after all this time.† â€Å"Thank you very much.† He paused, dabbing at the sweat. â€Å"Over the years, you might imagine that I've developed a very healthy level of respect for Mr. Jasper and the entire family.† I nodded cautiously. He took a deep breath and then exhaled without speaking. â€Å"J, please just say whatever you need to.† He took another breath and then mumbled quickly, slurring the words together. â€Å"If you could just assure me that you are not planning to kidnap the little girl from her father, I would sleep better tonight.† â€Å"Oh,† I said, stunned. It took me a minute to understand the erroneous conclusion he'd drawn. â€Å"Oh no. It's nothing like that at all.† I smiled weakly, trying to reassure him. â€Å"I'm simply preparing a safe place for her in case something were to happen to my husband and me.† His eyes narrowed. â€Å"Are you expecting something to happen?† He blushed, then apologized. â€Å"Not that it's any of my business.† I watched the red flush spread behind the delicate membrane of his skin and was glad – as I often was – that I was not the average newborn. J seemed a nice enough man, criminal behavior aside, and it would have been a shame to kill him. â€Å"You never know.† I sighed. He frowned. â€Å"May I wish you the best of luck, then. And please don't be put out with me, my dear, but†¦ if Mr. Jasper should come to me and ask what names I put on these documents †¦Ã¢â‚¬  â€Å"Of course you should tell him immediately. I'd like nothing better than to have Mr. Jasper fully aware of our entire transaction.† My transparent sincerity seemed to ease a bit of his tension. â€Å"Very good,† he said. â€Å"And I can't prevail upon you to stay for dinner?† â€Å"I'm sorry, J. I'm short on time at present.† â€Å"Then, again, my best wishes for your health and happiness. Anything at all the Cullen family needs, please don't hesitate to call on me, Bella.† â€Å"Thank you, J.† I left with my contraband, glancing back to see that J was staring after me, his expression a mixture of anxiety and regret. The return trip took me less time. The night was black, and so I turned off my headlights and floored it. When I got back to the house, most of the cars, including Alice's Porsche and my Ferrari, were missing. The traditional vampires were going as far away as possible to satiate their thirst. I tried not to think of their hunting in the night, cringing at the mental picture of their victims. Only Kate and Garrett were in the front room, arguing playfully about the nutritional value of animal blood. I inferred that Garrett had attempted a hunting trip vegetarian-style and found it difficult. Edward must have taken Renesmee home to sleep. Jacob, no doubt, was in the woods close by the cottage. The rest of my family must have been hunting as well. Perhaps they were out with the other Denalis. Which basically gave me the house to myself, and I was quick to take advantage. I could smell that I was the first one to enter Alice and Jasper's room in a long while, maybe the first since the night they'd left us. I rooted silently through their huge closet until I found the right sort of bag. It must have been Alice's; it was a small black leather backpack, the kind that was usually used as a purse, little enough that even Renesmee could carry it without looking out of place. Then I raided their petty cash, taking about twice the yearly income for the average American household. I guessed my theft would be less noticeable here than anywhere else in the house, since this room made everyone sad. The envelope with the fake passports and IDs went into the bag on top of the money. Then I sat on the edge of Alice and Jasper's bed and looked at the pitifully insignificant package that was all I could give my daughter and my best friend to help save their lives. I slumped against the bedpost, feeling helpless. But what else could I do? I sat there for several minutes with my head bowed before the inkling of a good idea came to me. If†¦ If I was to assume that Jacob and Renesmee were going to escape, then that included the assumption that Demetri would be dead. That gave any survivors a little breathing room, Alice and Jasper included. So why couldn't Alice and Jasper help Jacob and Renesmee? If they were reunited, Renesmee would have the best protection imaginable. There was no reason why this couldn't happen, except for the fact that Jake and Renesmee both were blind spots for Alice. How would she begin to look for them? I deliberated for a moment, then left the room, crossing the hall to Carlisle and Esme's suite. As usual, Esme's desk was stacked with plans and blueprints, everything neatly laid out in tall piles. The desk had a slew of pigeonholes above the work surface; in one was a box of stationery. I took a fresh sheet of paper and a pen. Then I stared at the blank ivory page for a full five minutes, concentrating on my decision. Alice might not be able to see Jacob or Renesmee, but she could see me. I visualized her seeing this moment, hoping desperately that she wasn't too busy to pay attention. Slowly, deliberately, I wrote the words RIO DE JANEIRO in all caps across the page. Rio seemed the best place to send them: It was far away from here, Alice and Jasper were already in South America at last report, and it wasn't like our old problems had ceased to exist just because we had worse problems now. There was still the mystery of Renesmee's future, the terror of her racing age. We'd been headed south anyway. Now it would be Jacob's, and hopefully Alice's, job to search for the legends. I bowed my head again against a sudden urge to sob, clenching my teeth together. It was better that Renesmee go on without me. But I already missed her so much I could barely stand it. I took a deep breath and put the note at the bottom of the duffel bag, where Jacob would find it soon enough. I crossed my fingers that – since it was unlikely that his high school offered Portuguese – Jake had at least taken Spanish as his language elective. There was nothing left now but waiting. For two days, Edward and Carlisle stayed in the clearing where Alice had seen the Volturi arrive. It was the same killing field where Victoria's newborns had attacked last summer. I wondered if it felt repetitive to Carlisle, like deja vu. For me, it would be all new. This time Edward and I would stand with our family. We could only imagine that the Volturi would be tracking either Edward or Carlisle. I wondered if it would surprise them that their prey didn't run. Would that make them wary? I couldn't imagine the Volturi ever feeling a need for caution. Though I was – hopefully – invisible to Demetri, I stayed with Edward. Of course. We only had a few hours left to be together. Edward and I had not had a last grand scene of farewell, nor did I plan one. To speak the word was to make it final. It would be the same as typing the words The End on the last page of a manuscript. So we did not say our goodbyes, and we stayed very close to each other, always touching. Whatever end found us, it would not find us separated. We set up a tent for Renesmee a few yards back into the protective forest, and then there was more deja vu as we found ourselves camping in the cold again with Jacob. It was almost impossible to believe how much things had changed since last June. Seven months ago, our triangular relationship seemed impossible, three different kinds of heartbreak that could not be avoided. Now everything was in perfect balance. It seemed hideously ironic that the puzzle pieces would fit together just in time for all of them to be destroyed. It started to snow again the night before New Year's Eve. This time, the tiny flakes did not dissolve into the stony ground of the clearing. While Renesmee and Jacob slept – Jacob snoring so loudly I wondered how Renesmee didn't wake – the snow made first a thin icing over the earth, then built into thicker drifts. By the time the sun rose, the scene from Alice's vision was complete. Edward and I held hands as we stared across the glittering white field, and neither of us spoke. Through the early morning, the others gathered, their eyes bearing mute evidence of their preparations – some light gold, some rich crimson. Soon after we all were together, we could hear the wolves moving in the woods. Jacob emerged from the tent, leaving Renesmee still sleeping, to join them. Edward and Carlisle were arraying the others into a loose formation, our witnesses to the sides like galleries. I watched from a distance, waiting by the tent for Renesmee to wake. When she did, I helped her dress in the clothes I'd carefully picked out two days before. Clothes that looked frilly and feminine but that were actually sturdy enough to not show any wear – even if a person wore them while riding a giant werewolf through a couple of states. Over her jacket I put on the black leather backpack with the documents, the money, the clue, and my love notes for her and Jacob, Charlie and Renee. She was strong enough that it was no burden to her. Her eyes were huge as she read the agony on my face. But she had guessed enough not to ask me what I was doing. â€Å"I love you,† I told her. â€Å"More than anything.† â€Å"I love you, too, Momma,† she answered. She touched the locket at her neck, which now held a tiny photo of her, Edward, and me. â€Å"We'll always be together.† â€Å"In our hearts we'll always be together,† I corrected in a whisper as quiet as a breath. â€Å"But when the time comes today, you have to leave me.† Her eyes widened, and she touched her hand to my cheek. The silent no was louder than if she'd shouted it. I fought to swallow; my throat felt swollen. â€Å"Will you do it for me? Please?† She pressed her fingers harder to my face. Why? â€Å"I can't tell you,† I whispered. â€Å"But you'll understand soon. I promise.'7 In my head, I saw Jacob's face. I nodded, then pulled her fingers away. â€Å"Don't think of it,† I breathed into her ear. â€Å"Don't tell Jacob until I tell you to run, okay?† This she understood. She nodded, too. I took from my pocket one last detail. While packing Renesmee's things, an unexpected sparkle of color had caught my eye. A chance ray of sun through the skylight had hit the jewels on the ancient precious box stuffed high overhead on a shelf in an untouched corner. I considered it for a moment and then shrugged. After putting together Alice's clues, I couldn't hope that the coming confrontation would be resolved peacefully. But why not try to start things out as friendly as possible? I asked myself. What could it hurt? So I guess I must have had some hope left after all – blind, senseless hope – because I'd scaled the shelves and retrieved Aro's wedding present to me. Now I fastened the thick gold rope around my neck and felt the weight of the enormous diamond nestle into the hollow of my throat. â€Å"Pretty,† Renesmee whispered. Then she wrapped her arms like a vise around my neck. I squeezed her against my chest. Interlocked this way, I carried her out of the tent and to the clearing. Edward cocked one eyebrow as I approached, but otherwise did not remark on my accessory or Renesmee's. He just put his arms tight around us both for one long moment and then, with a deep sigh, let us go. I couldn't see a goodbye anywhere in his eyes. Maybe he had more hope for something after this life than he'd let on. We took our place, Renesmee climbing agilely onto my back to leave my hands free. I stood a few feet behind the front line made up by Carlisle, Edward, Emmett, Rosalie, Tanya, Kate, and Eleazar. Close beside me were Benjamin and Zafrina; it was my job to protect them as long as I was able. They were our best offensive weapons. If the Volturi were the ones who could not see, even for a few moments, that would change everything. Zafrina was rigid and fierce, with Senna almost a mirror image at her side. Benjamin sat on the ground, his palms pressed to the dirt, and muttered quietly about fault lines. Last night, he'd strewn piles of boulders in natural-looking, now snow-covered heaps all along the back of the meadow. They weren't enough to injure a vampire, but hopefully enough to distract one. The witnesses clustered to our left and right, some nearer than others – those who had declared themselves were the closest. I noticed Siobhan rubbing her temples, her eyes closed in concentration; was she humoring Carlisle? Trying to visualize a diplomatic resolution? In the woods behind us, the invisible wolves were still and ready; we could only hear their heavy panting, their beating hearts. The clouds rolled in, diffusing the light so that it could have been morning or afternoon. Edward's eyes tightened as he scrutinized the view, and I was sure he was seeing this exact scene for the second time – the first time being Alice's vision. It would look just the same when the Volturi arrived. We only had minutes or seconds left now. All our family and allies braced themselves. From the forest, the huge russet Alpha wolf came forward to stand at my side; it must have been too hard for him to keep his distance from Renesmee when she was in such immediate danger. Renesmee reached out to twine her fingers in thefur over his massive shoulder, and her body relaxed a little bit. She was calmer with Jacob close.I felt a tiny bit better, too. As long Jacob was with Renesmee, she would be all right. Without risking a glance behind, Edward reached back to me. I stretched my arm forward so that I could grip his hand. He squeezed my fingers. Another minute ticked by, and I found myself straining to hear some sound of approach. And then Edward stiffened and hissed low between his clenched teeth. His eyes focused on the forest due north of where we stood. We stared where he did, and waited as the last seconds passed.

Outline Discuss the Function of Families in Contemporary...

Outline discuss the function of families in contemporary UK society The definition of the term ‘family’ has somewhat gone through radical changes over the past few decades in the UK, some 30 years ago a family was defined as being father, mother and children. Some referred to this as the â€Å"cereal box family† as this was typically the type of family to be shown on television commercials for cereal. This stereotype is more correctly known as the nuclear family, however changes over the years has meant that this â€Å"nuclear family† is no longer a typical family type within the UK. This has proven difficult for sociologists to provide a clear definition or generalisation of the term ‘family’ and such difficulties will be explored throughout†¦show more content†¦The Marxist viewpoint on the family revolves around a capitalist society and believes that the nuclear family is not a functionally necessary institution, although it is probably the best suited. However, Marxists believe that the family bases itself upon private property and profit, whereby men marry and then have children to pass on their profit to and women simply marry the men for financial security. Together, Marxist feminists also revolve their viewpoint around a capitalist society but focus more on the woman’s role, rather than heirs and profit. They believe that the woman’s primary role is based within the home and therefore can be exploited as a source of cheap labour because she is dependant on that of her husband’s income. The woman, they believe, is a housewife doing home chores to increase the father’s ability to work and thus delivering more to society. Also, by nurturing and teaching their children to become the next viable source of workers in the future, the woman is helping society and saving on capitalisation costs. This therefore lays a foundation for their children to be obedient later in life, punctual and altogether submit to their boss in later life, without the need fo r society training these conformities, thus having cost nothing to the capitalist. Other reasons suggest that the nuclear family is no longer suited or even the most frequentShow MoreRelatedScly1 Past Papers7036 Words   |  29 PagesSCLY1 (Old Specification) Past Exam Questions Although June 2016 will be a new specification and exam structure much of the material you have learnt in families and households applies to the new exam. Below are examples of questions taken from the old exam papers that you should practice writing plans for as they are still relevant. 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